The Nova India

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crew@thenovaindia.com . Please note that returns will need to be sent to the following address: E-703 , Om Shanti Gold Plus 2 , 382445 , New Vatva , Ahemdabad , Gujarat , India .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crew@thenovaindia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novaindiaandgroup@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crew@thenovaindia.com. Please note that returns will need to be sent to the following address: E-703, Om Shanti Gold Plus 2 , new Vatva , 382445 , Ahmedabad

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crew@thenovaindia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novaindiaandgroup@gmail.com.

Return  and Refund Policy:

We offer a hassle-free return policy within 10 days of receiving your order.
Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
Refunds will be processed within 7 days after the returned items are received and inspected.
Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately.
We will arrange for a replacement or issue a refund, depending on product availability.
Cancellation Policy:

Orders can be cancelled within [insert timeframe] after purchase, provided they have not been shipped.
Once an order has been shipped, it cannot be cancelled.
International Shipping:

Additional customs duties, taxes, and fees may apply for international orders.
Customers are responsible for any customs charges incurred.
Lost or Delayed Shipments:

We are not liable for lost or delayed shipments caused by third-party shipping carriers.
Please contact the shipping carrier directly for assistance with tracking and delivery inquiries.
Contact Information:

For any questions or concerns regarding our shipping and refund policies, please contact our customer service team at [insert contact information].
Legal Disclaimer:

All policies outlined here are subject to change without prior notice.
By making a purchase from Nova India, you agree to abide by the terms and conditions outlined in our shipping and refund policies.

• Returns accepted for 10 days

• Free return shipping

• No restocking fee

• No final sale items